ingenico error codes

These transactions are called soft decline transactions. Remind your subscription customers to update their payment details.It is also possible that there is a problem with data validation in your integration. If you are concerned that your blacklist is too strict and you are blocking legitimate transactions, consider reviewing your settings. As this did not occur, the transaction was declined. Consider the payment methods you currently offer. However, if you notice a large increase in this type of rejection, you could try getting in touch with your acquirers for more information. 30921001 - Invalid card type for acquirer. How to Change a Paper Roll 36 31.Insuring the Terminal 36 32.Security Warning Notice 36 33.Helpful Hints 37 34.Miscellaneous Prompts 38 Consider how easy it is to amend the contents of their shopping cart so they can reduce the total. This is good news, because it is likely that a large number of these transactions are fraud attempts that you have prevented. You should also consider using our Business Intelligence tool, MyPerformance to help you have a better understanding of 3DS. You can have more granular control over your fraud settings with the Fraud Detection Model Advanced. If you have not yet set up your reader, visit the setup article.. Table of Contents Open CRE/RPE. It means that you have a rule blocking transactions with a different IP country to card country. As this did not occur, the transaction was declined. You can find the customer details by going to. However, you could consider how to make checkout easier for customers experiencing problems with their bank. If the same fraudster tries again with a different card, they will be blocked based on the other information associated with this transaction. This means that if the same fraudster tries again with a different card, they will be blocked based on the other information associated with this transaction. Your request is not correct and can’t be processed. Depending on whether the authentication was successful, the transaction status will either become Status 2 or 9. This article applies to the Ingenico iCT 220, iCT 250, iWL 220, and iWL 250 terminals. These transactions are called soft decline transactions. These transactions were rejected by your Fraud Detection Module (Advanced), because the email of the customer is on your blacklist. You can find the customer details by going to Operations > View Transactions in the Back Office. Counter Top Payment Terminal. 50001054 - Card number incorrect or incompatible. How to Print a Transaction Log 35 30. 50001087 - This transaction requires authentication. There may have also been an issue with the customer's card or issuer. Go to. This is good news, because it is likely that if someone is using an email address multiple times, it is a fraud attack. Ingenico ePayments is the online and mobile commerce division of Ingenico Group. However, at the time of processing the card issuer was not available to confirm the identity of the cardholder. If your payment page is hosted on our platform, make sure you have implemented the latest optimised version. However, if you are concerned that your blacklist is too strict and you are blocking legitimate transactions, consider reviewing your settings. Ingenico and Worldpay extends their relationship to 2020. If your payment page is hosted on our platform, make sure you have implemented the latest, To give customers a second chance to checkout successfully, you could send a follow up email with their selected purchases, reminding them to complete their purchase at a later time. If you are concerned that your blacklist is too strict and you are blocking legitimate transactions, consider reviewing your settings. It is good news because it is likely that a large number of these transactions are fraud attempts that you have prevented. Consider adding auto-detection of card type to you payment page. Remind your subscription customers to update their payment details. Do your customers have an alternative if they are having an issue with one of their cards?Making it clear and easy to return to the payment page and change payment methods could reduce your overall rejection rate. 50001081 - Received PARes format was invalid according to the 3-D Secure specifications. Our agents can assist you in English or Spanish. If you are concerned that this fraud rule is too strict and you are blocking legitimate transactions, consider reviewing your settings: Go to Advanced > Fraud Detection in the Back Office. For all transactions (except eTerminal), you can also access this information in your server-to-server feedback. These transactions were rejected by your Fraud Detection Module (Advanced), because the name on the card is on your blacklist. Resolve issues related to your Ingenico Smart Terminals in no time. The issuer is reporting an error with the card number. These transactions had to go through 3-D Secure (3DS) authentication. You could try sending them an email with a survey to learn more about their experience.To further investigate this particular rejection, consider using our Business Intelligence tool, MyPerformance. This is good news, because it is likely that a large number of these transactions are fraud attempts that you have prevented. Under IP Data, go to IP Cty differs from CC city and select None. Click on Dispute, then select the transaction data under Add to the blacklist. Consider adding auto-detection of card type to you payment page. To determine if any of these transactions were likely fraud attempts, view the Fraud Expert score by going to Operations > View Transactions in the Back Office and selecting the transaction. You can find the customer details by going to. Making it clear and easy to return to the payment page and change payment methods could reduce your overall rejection rate. Making it clear and easy to return to the payment page and change payment methods could reduce your overall rejection rate. on or near the device to submit account information to the terminal, removing the need to swipe, insert or manually key. 1. These transactions were rejected by your Fraud Detection Module Advanced, because the bank identification number (BIN) is on your blacklist. These transactions were rejected by your Fraud Detection Module Advanced, because they had a total risk score exceeding your acceptance threshold. Consult our fraud guides to update your Fraud Expert Scoring or Fraud Expert Checklist. 3DS logos are becoming more familiar to customers and can help them prepare for authentication such as getting their card reader ready. The Ingenico Connect uses basic HTTP response codes to indicate the resulting status of each request. However, at the time of processing, there was a technical error. You can have more granular control over your fraud settings with the Fraud Detection Model Advanced. In general response codes in the 2xx range mean your request was handled successfully, 4xx mean that we could not process you request either due to the request itself not being correct or the transaction being rejected and 5xx means something went amiss in our system. Consult our fraud guides to update your Fraud Expert Scoring or Fraud Expert Checklist. Make sure you are validating that your customers are entering the right card number. 30171001 - Payment method cancelled by the customer. The customer might have a limit on their card. Enter the administrator password (default: admin) where applicable. Use our business intelligence tool, MyPerformance to determine which country has the highest number of these rejections. Making it clear and easy to return to the payment page and change payment methods could reduce your overall rejection rate. If your payment page is hosted on our platform, make sure you have implemented the latest optimised version.

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